Net365 Terms and Conditions — Clear Rules for a Great Experience

1. Definitions

For the purposes of these Terms and Conditions, the terms below carry the following meanings when used in this document:

• net365: the sports betting and online casino platform accessible at net365.best, including all its subdomains, applications, and associated services.
• User / You: any individual who accesses, browses, or uses net365's services, whether as a visitor or as a registered account holder.
• Account: the individual profile created by the User upon registering on net365, linked to a single CPF and email address.
• Balance: the amount in BRL (R$) available in the User's Account for betting, gaming, and withdrawals, consisting of deposited real-money funds and any bonus credits.
• Bet: any transaction made by the User in Sports Betting or casino games involving the use of part of their Balance.
• Bonus: promotional credit granted by net365 to the User, subject to specific terms and rollover requirements described in each offer.
• Rollover: the wagering volume requirement the User must meet before being able to withdraw funds originating from a Bonus.
• Pix: the instant payment system operated by the Central Bank of Brazil and the primary deposit and withdrawal method at net365.

2. Registration and Account

To use the services of the net365, the User must create an Account by providing accurate, complete, and up-to-date information. Registration is personal and non-transferable.

• Each CPF may be linked to only one account on net365. Creating multiple accounts under the same CPF or through third parties is strictly prohibited and will result in the immediate closure of all accounts involved and the cancellation of any bonus balances.
• The User is responsible for keeping their registration details up to date — especially email address, mobile number, and Pix key — to ensure withdrawals are processed correctly.
• The User is solely responsible for the security of their account password. net365 will never ask for your password by email, phone, or chat.
• If unauthorized account access is suspected, the User must immediately notify net365 via live chat, available 24 hours a day.
• Net365 may request identity verification at any time by asking the User to submit a government-issued photo ID (national ID, driver's license, or passport) and a recent proof of address.

3. Eligibility

Access to and use of the services provided by net365 is available exclusively to individuals who meet all of the following requirements:

• Age requirement: the User must be at least 18 years of age at the time of registration. net365 actively verifies age and reserves the right to close any account found to be held by a person under 18, with immediate cancellation of all balances.
• Residency in Brazil: net365 services are intended exclusively for users residing in Brazil with a valid CPF issued by the Receita Federal.
• Legal capacity: the User must have full legal capacity to enter into contracts under the Brazilian Civil Code.
• Not listed on any exclusion registry: users who have requested self-exclusion from net365 or any other betting operator are not eligible to register a new account during the active exclusion period.
• Employees and partners: employees, contractors, and direct partners of net365 are not permitted to place bets on the platform.

4. Sports Betting

A net365 offers betting on more than 30 sports, including football (Brasileirão Série A and B, Copa do Brasil, Libertadores, Sul-Americana, and European leagues), basketball (NBB and NBA), volleyball (Superliga), tennis, Formula 1, MMA/UFC, and e-sports.

• All bets are final and non-reversible from the moment the User confirms them on the platform. net365 does not accept cancellation requests for already-confirmed bets, except in cases where the platform itself makes a cashout option available.
• Net365 reserves the right to correct obvious odds errors — defined as values clearly outside the market due to a technical fault — even after a bet has been accepted. If a correction is made, the User will be notified and may choose to keep the bet at the correct odds or cancel it for a full refund of the amount wagered.
• Bets placed on canceled events, events postponed by more than 48 hours, or permanently suspended events will be refunded. For combination (parlay) bets, the affected selection will be removed and the ticket odds recalculated without it.
• Net365 may limit or suspend betting on certain markets or events without prior notice, particularly when there is suspicion of match-fixing or irregularities in an event.
• The minimum amount per single bet is R$ 1.00. The maximum amount per bet varies depending on the market, event, and User profile, and is displayed in the interface at the time of placing the bet.
• Live (in-play) betting is available throughout the event, with odds updated in real time. net365 may temporarily suspend live markets during critical moments of a match.

5. Online Casino

The casino at net365 offers more than 3,000 games from certified providers, including slots, live casino, crash games, poker, and roulette.

• All games use random number generators (RNG) audited by independent laboratories, ensuring that results are genuinely random and independent with every round.
• The RTP (Return to Player) for each game is available in the information menu within the game itself. net365 does not modify the RTPs set by certified providers.
• The outcome of each round is generated independently of previous rounds. Past results have no influence on and cannot be used to predict future outcomes.
• If a technical failure occurs during a round — such as a connection drop, server interruption, or software error — net365 will use the round state recorded on its servers as the reference. If the round was not completed and recorded, the wagered amount will be returned to the User's balance.
• The live casino is operated by third-party providers (Evolution Gaming, Pragmatic Play Live, and others). Live streams depend on a stable internet connection. net365 is not liable for interruptions caused by issues with the User's connection.

6. Deposits

A net365 accepts the following deposit methods, all denominated in BRL (R$):

• Pix: instant deposit, available 24 hours a day, 7 days a week. Minimum amount: R$ 10.00.
• Boleto bancário: credited within 1 business day. Accepted at any bank branch, lottery outlet, or banking app (Nubank, Itaú, Bradesco, Banco do Brasil, and others).
• Credit/debit card: Visa and Mastercard. Instant credit to your account. No deposit fee.
• PicPay and Mercado Pago: digital wallets with instant credit.

Deposits made by third parties — meaning from a bank account or Pix key registered to a name other than the CPF on file at net365 — are not accepted and will be returned to the sender. net365 reserves the right to suspend the account until the matter is resolved.

7. Withdrawals

Withdrawals at net365 are processed exclusively via Pix to the key registered on the User's account, which must be held under the same CPF as the account.

• Minimum withdrawal amount: R$ 20.00.
• Withdrawal fee: R$ 0.00 (Pix withdrawals are free at net365).
• Processing time: up to 5 minutes for automatically approved withdrawals, 24 hours a day, 7 days a week.
• Withdrawals requiring manual review — typically above a certain amount or on a first-time request — may take up to an additional 24 hours.
• Only real-money balances (from deposits and confirmed winnings) may be withdrawn. Bonus balances may only be withdrawn after the applicable rollover requirement has been fully met.
• Net365 may request additional documentation before processing large withdrawals, including proof of identity and a declaration of source of funds, in compliance with anti-money laundering regulations.

8. Bonuses and Promotions

A net365 offers regular bonuses and promotions to its users, including welcome bonuses, cashback, free bets, and themed promotions. Each offer has specific terms available on the bonus page, which complement these general rules.

• Rollover: every bonus is subject to a rollover requirement — meaning the User must wager a multiple of the bonus amount (or the bonus plus deposit, depending on the offer) before withdrawing any funds derived from that bonus. The multiplier and eligible games are detailed in each promotion's terms.
• Validity period: Unused bonuses or bonuses with an unfulfilled rollover requirement that expire within their validity period are automatically cancelled.
• One bonus at a time: the User may hold only one active bonus at a time. Activating a new bonus automatically cancels any previously unused bonus.
• Prohibition of abuse: net365 monitors betting patterns to detect bonus abuse — such as placing bets exclusively on low-risk markets to meet rollover requirements. If abuse is identified, net365 may cancel the bonus and any winnings derived from it.
• Winnings cap: some promotions specify a maximum amount that can be won from a bonus. This limit is always described in the offer's terms.
• A net365 reserves the right to modify, suspend, or end any promotion at any time, with prior notice whenever possible.

9. Responsible Gambling

A net365 believes that Sports Betting and casino games should be a form of entertainment — not a source of income or a solution to financial difficulties. That's why we offer accessible control tools directly in every user's dashboard:

• Deposit limit: set a maximum deposit amount per day, week, or month. Once activated, the limit cannot be raised immediately — any increase requires a 7-day waiting period and must be reconfirmed.
• Game time limit: set a maximum daily session duration. When the limit is reached, the platform will automatically end your session.
• Temporary self-exclusion: pause your account for 24 hours, 7 days, 30 days, or 90 days. During the self-exclusion period, account access, deposits, and betting are all blocked.
• Permanent self-exclusion: permanently close your account. This option is irreversible — net365 will not reactivate accounts closed through permanent self-exclusion.

If you or someone you know is struggling with gambling-related issues, CVV is available 24 hours a day at 188. Learn more on our Responsible Gaming.

10. User Conduct

By using the net365, the User agrees not to engage in any of the following conduct:

• Providing false information during registration or in any communication with net365.
• Creating multiple accounts with the same CPF or in someone else's name.
• Using software, bots, scripts, or any automated means to interact with the platform.
• Attempting to exploit technical glitches, odds errors, or system vulnerabilities.
• Engaging in or attempting to engage in money laundering or any other illegal activity through the platform.
• Sharing account credentials with third parties or allowing third parties to use your account.
• Harassing, threatening, or insulting support staff or other users through any net365 communication channel.

Any such conduct will result in the immediate closure of the account, cancellation of bonus balances, and, where applicable, notification of the relevant authorities.

11. Privacy & LGPD

A net365 collects, stores, and processes Users' personal data in compliance with the General Data Protection Law (LGPD — Law No. 13,709/2018). The data collected is used exclusively for:

• Creation and management of the User's account.
• Processing of deposits and withdrawals.
• Identity verification and fraud prevention.
• Compliance with regulatory and legal obligations.
• Improving the platform experience and sending service-related communications from net365.

The User has the right to access, correct, port, and request the deletion of their personal data at any time, by contacting net365 support or via the privacy email address available in our Privacy Policy. net365 does not share personal data with third parties without the User's explicit consent, except when required by law or court order.

12. Intellectual Property

All content on the platform net365 — including but not limited to text, logos, icons, images, design, source code, odds, and navigation structure — is the exclusive property of net365 or is duly licensed by its respective rights holders.

Reproduction, copying, distribution, modification, or commercial use of any element of the platform is strictly prohibited without prior written authorization from net365. Using net365's trademarks, names, or visual identity in any other context — including third-party websites, social media, or marketing materials — requires formal authorization.

13. Limitation of Liability

A net365 makes every reasonable effort to keep the platform available, secure, and running smoothly. However, it does not guarantee uninterrupted availability and is not liable for:

• Losses arising from bets placed by the User — betting decisions are made exclusively by the User and carry inherent risk.
• Temporary service interruptions caused by scheduled maintenance, third-party infrastructure failures, or force majeure events.
• Indirect, incidental, or consequential losses arising from the use of or inability to use the platform.
• Loss of the User's internet connection that interrupts a live game session or live bet.

Net365's total liability to any User, under any circumstances, is limited to the amount deposited by the User and not yet withdrawn as of the date of the event giving rise to the claim.

14. Account Suspension and Closure

A net365 may suspend or close the account of any User, with or without prior notice, in the following situations:

• Violation of any provision of these Terms and Conditions.
• Suspected fraud, match-fixing, or money laundering.
• Submission of false information or fraudulent documents.
• Account found to belong to a user under 18 years of age.
• Self-exclusion requested by the User.
• Court order or directive from a competent regulatory authority.

In the event of account closure due to a terms violation, bonus balances are cancelled immediately. Unused real-money deposit balances may be returned to the User following review, except in cases where illicit activity is suspected, in which case the funds may be held pending the conclusion of an investigation.

The User may request voluntary account closure at any time by contacting net365. Any remaining real-money balance will be returned via Pix within up to 5 business days after account closure.

15. Changes to These Terms

A net365 reserves the right to modify these Terms and Conditions at any time. Material changes will be communicated to Users at least 7 days in advance via email and/or an in-platform notification.

Continued use of the platform after the effective date of any changes constitutes acceptance of the updated terms. If you do not agree with the modifications, you must close your account before the effective date and request a withdrawal of any remaining balance.

The date of the latest update to these Terms is always shown at the top of the document. Previous versions can be requested from net365 support.

16. Applicable Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Federative Republic of Brazil. Any disputes, controversies, or claims arising from the use of the platform net365 shall be subject to the jurisdiction of the competent Brazilian courts.

Before pursuing any legal action, the User agrees to first attempt to resolve the dispute directly with net365 through customer support, available 24 hours a day. net365 commits to responding to formal complaints within 5 business days and to seeking an amicable resolution whenever possible.

Nothing in these Terms and Conditions excludes or limits consumer rights guaranteed by the Consumer Protection Code (Law No. 8,078/1990) or the LGPD (Law No. 13,709/2018). In the event of a conflict between these Terms and applicable Brazilian law, the law prevails.